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Complaints Procedure

We hope that you will at all times be satisfied with the Services we provide. In the unlikely event that you wish to complain then the relevant contact details are as follows:
In Writing: The Customer Resolution Manager, Hardisty Financial Ltd. 99a New Road Side, Horsforth, Leeds LS18 4QD. 
By Telephone : 0113 258 0208
By Email: steven@mortgageco.co.uk
We will endeavour to deal with your complaint quickly and impartially. The maximum time for handling a complaint is 8 weeks from receipt of the complaint. In the event we are unable to resolve your complaint to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service for an independent review. Details of your right of recourse to the Financial Ombudsman Service will be provided to you at the point of dealing with any complaint.

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Why MortgageCo?

  • Raising The standards of financial advice
  • Making financial advice accessible to all
  • Trusted & stress-free financial advice
  • Friendly, personable advisors

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Complaints Procedure, Mortgage Co
Complaints Procedure, Mortgage Co
Complaints Procedure, Mortgage Co

What Our Customers

Say About Us

I can't recommend Steven highly enough. He is extremely responsive and was able to set up an initial meeting in a matter of hours. He is personable with very good knowledge of the range of products on offer. The process was fast, efficient and very straightforward. Many thanks Steven
Craig D.
Steven was always prompt to respond and deal with queries. He was more than happy to answer questions we had and we never felt rushed or pressured. We also appreciated Steven's honesty in respect of insurance products. We would happily contact Steven in the future should we need his services.
Alex
First time buyers. Steven was recommended to us by a friend and we are so pleased he was as he has guided us through the entire process with professionalism, experience and good humour. This is particularly notable considering the current situation with Covid-19 and the extra pressures this has created in the housing market. Despite this, he has been great with communication and is always available when needed. Would highly recommend.
James L.
Fantastic service! Reliable, friendly and knowledgeable. Very responsive to emails and calls even in such busy times!
Philip D.
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A bit about our adviser Steven

There’s more to me than just mortgages. I also have a love for the countryside and a unique venture – my alpaca  farm. Nestled in the countryside near York, my alpacas are not just my furry friends, but also a testament to my dedication to diverse interests.

Why Alpacas?

Alpacas, much like mortgages, require careful attention, understanding, and a keen eye for detail. Just as I meticulously evaluate mortgage options, I apply the same level of diligence in caring for and nurturing my alpaca herd. This blend of financial acumen and agricultural expertise sets me apart in the world of mortgage brokering.

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About Mortgage Co

Mortgage Co is a mortgage and protection brokers based in Horsforth serving the local area and surrounding towns in North West Leeds.

Our team of experts are experienced in catering for a range of clients, needs and property types. With a vast array of qualifications and accreditation from the financial accreditation agency you can be confident of quality service and sound advice.

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Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or debt secured on it. The content of the site is for information purposes only and does not constitute financial advice under the financial conduct authority regulations. The actual available rate will depend upon individual circumstances. For more information on this product and a payment quote please request one above. We will match you with the best deals possible for your circumstances. We normally charge a fee for mortgage advice, however, this will be dependent on your circumstances. Our typical fee is £395.** Refer a friend promotion payable upon successful completion of referee’s mortgage with Mortgage Co.

Hardisty Financial Ltd trading as Mortgage Co. Registered in England and Wales: 739925. Authorised and regulated by the Financial Conduct Authority. Registered office: Mortgage Co, 99A New Road Side, Horsforth, Leeds, LS18 4QD. This site is intended for UK residents only.