Complaints Procedure

We hope that you will at all times be satisfied with the Services we provide. In the unlikely event that you wish to complain then the relevant contact details are as follows:
In Writing: The Customer Resolution Manager, Hardisty Financial Ltd. 99a New Road Side, Horsforth, Leeds LS18 4QD. 
By Telephone : 0113 258 0208
By Email:
We will endeavour to deal with your complaint quickly and impartially. The maximum time for handling a complaint is 8 weeks from receipt of the complaint. In the event we are unable to resolve your complaint to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service for an independent review. Details of your right of recourse to the Financial Ombudsman Service will be provided to you at the point of dealing with any complaint.

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